Service Management :

11 1 10 Service Management : mewujudkan layanan prima Tjiptono, Fandy Additional Author mixed material 9789792905090 Yogyakarta Andi 2008 Image_%2844%29.jpg.jpg Manajemen Dan Strategi Merek Tjiptono Fandy Additional Author mixed material 9789792926699 Yokyakarta Andi 2011 Service Management (Mewujudkan Layanan Prima) Edisi 2 Tjiptono Fandy Additional Author mixed material 9789792930467 Jakarta CV Andi 2012 Manajemen Portofolio Dan Analisis Investasi Yuliati, Sri Handaru Additional Author Prasetyo, Handoyo Additional Author Tjipto, Fandy Additional Author mixed material 9795333224 Yogyakarta Andi 196 Strategi Pemasaran Tjiptono, Fandy Additional Author mixed material 9795334409 Yogyakarta Andi 1997 Strategi Bisnis Dan Manajemen Tjiptono, Fandy Additional Author mixed material 979533378X Yogyakarta PT.ANDI 1996 Manajemen Jasa Tjiptono, Fandy Additional Author mixed material 9795333666 Yogyakarta Andi 1996 Total Quality Management Tjiptono, Fandy Additional Author Diana, Anastasia Additional Author mixed material 9795333682 Yogyakarta Andi 1996 Strategi Pemasaran Tjiptono, Fandy Additional Author mixed material 9795332627 Yogyakarta Andi 1995 Service, Quality & Satisfaction Tjiptono, Fandy Additional Author Chandra, Gregorius Additional Author mixed material 9789792927856 Yogyakarta Andi 2011