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Gaya APA
Tjiptono, Fandy, Diana, Anastasia. (1996).
Total Quality Management .
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy, Diana, Anastasia.
Total Quality Management.
Yogyakarta:
Andi,
1996.
Book.
Gaya MLA
Tjiptono, Fandy, Diana, Anastasia.
Total Quality Management.
Yogyakarta:
Andi,
1996.
Book.
Gaya Turabian
Tjiptono, Fandy, Diana, Anastasia.
Total Quality Management.
Yogyakarta:
Andi,
1996.
Book.