Gaya APA

Tjiptono, Fandy, Diana, Anastasia. (1996). Total Quality Management . Yogyakarta: Andi.

Gaya Chicago

Tjiptono, Fandy, Diana, Anastasia. Total Quality Management. Yogyakarta: Andi, 1996. Book.

Gaya MLA

Tjiptono, Fandy, Diana, Anastasia. Total Quality Management. Yogyakarta: Andi, 1996. Book.

Gaya Turabian

Tjiptono, Fandy, Diana, Anastasia. Total Quality Management. Yogyakarta: Andi, 1996. Book.