Gaya APA
Tjiptono, Fandy, Chandra, Gregorius. (2011).
Service, Quality & Satisfaction (Ketiga).
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Ketiga
Yogyakarta:
Andi,
2011.
Book.
Gaya MLA
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Ketiga
Yogyakarta:
Andi,
2011.
Book.
Gaya Turabian
Tjiptono, Fandy, Chandra, Gregorius.
Service, Quality & Satisfaction.
Ketiga
Yogyakarta:
Andi,
2011.
Book.