Gaya APA
Tjiptono, Fandy. (2008).
Service Management : mewujudkan layanan prima .
Yogyakarta:
Andi.
Gaya Chicago
Tjiptono, Fandy.
Service Management : mewujudkan layanan prima.
Yogyakarta:
Andi,
2008.
Book.
Gaya MLA
Tjiptono, Fandy.
Service Management : mewujudkan layanan prima.
Yogyakarta:
Andi,
2008.
Book.
Gaya Turabian
Tjiptono, Fandy.
Service Management : mewujudkan layanan prima.
Yogyakarta:
Andi,
2008.
Book.